Return & Refund Policy – HANICOLLECTIONZ
Last Updated: October 2026
PLEASE READ CAREFULLY – STRICT POLICY
1. No Return & No Refund Policy
HANICOLLECTIONZ has a strict No Return and No Refund Policy. All sales are final. We do not accept returns, exchanges or refunds for any reason including but not limited to: dislike of product, size issue, color difference, change of mind, or delayed delivery.
Please check product images (we use only original product photos), description, and size carefully before placing order.
2. Only Exception – Damaged / Wrong / Defective Product
We will only accept replacement request if you received damaged, wrong or manufacturing defective product.
3. Opening / Unboxing Video is Mandatory
For any damage claim, Opening/Unboxing Video is MANDATORY.
- Video must start from sealed parcel condition – showing courier label and sealed tape
- Must be continuous video without cut or pause
- Must be shared within 24 hours of delivery to sales@hanicollectionz.com or +91 88071 80318
- Claims without opening video will NOT be accepted – No Exceptions
4. Process for Damage Claim
Step 1: Share opening video + photos within 24 hours
Step 2: Our team will verify within 24 hours
Step 3: If approved, we will ship replacement product within 2-3 days. No refund will be issued, only replacement.
5. Non-Acceptable Claims
- No video = No claim
- Partial video, cut video, or opened parcel video not accepted
- Earrings / Studs cannot be returned for hygiene unless damaged and with video proof
- No return for color slightly varying due to lighting
6. Payment Note
HANICOLLECTIONZ accepts Online Payment Only. Cash on Delivery (COD) is NOT available. If you paid online and claim is approved, only replacement will be provided, no refund to source.
7. Contact For Claims
HANICOLLECTIONZ
Head Office: Mathur, Chennai – 600068, India
Tel: +91 88071 80318
Email: sales@hanicollectionz.com
Mon-Sat, 10 AM – 7 PM